Got the work done earlier than expected. I was kept up to date on progress
Very professional and friendly & timely, great atmosphere, also very clean facility, I would go back!!!
I have updated my review read the entire review. I received an email for a discounted oil change so I made an appointment for 12pm to get the oil change while I wait at the dealership as Its a 40 mile round trip from my house. I showed up at 11:45 for the appointment and was told it was a 3hr wait! When I asked what my appointment was for I was informed it was just to TALK with a service advisor. When I make appointments I expect the service to be done in a REASONABLE amount of time! I left a ...
Needed an oil change on my vehicle and they were able to get me in right away. They did oil change, filter replacement, tire rotation and multi point inspection. My truck was ready in 1 1/2 hours! My service specialist Daniel Ramirez was able to sign me up for Ford Pass and explained the benefits! I highly recommend them!
Another fabulous experience with Gene Messer Ford/ Lincoln of Lubbock! Had some work done in October and Another issue came up about a week ago. I had Barbara's card on hand from that previous visit. I emailed her after 5 pm and got a reply by 6:45 AM the next morning. My car was in her service Bay 4 hrs later. She is the absolute best!! Won't take my Lincoln Navigator anywhere else. She's professional yet makes you feel like Youre coming in to see an old friend. Her service department is fast and reliable. Can't say enough good ...
Dylan was the best!!! He made the buying process so easy and fast. Love this dealership!!! Would recommend to anyone. Everyone was so nice and helpful.
Great service Glenn was amazing and addressed everything promptly and at a great price. He really cared about me.
I have used this dealership for years. Always have been pleased with service. Would recommend it.
Dealership and it’s personnel make it a pleasant experience each time vehicles are serviced.
Really nice and down to earth people really helpful. Went out of there way to help me.didnt buy the vehicle I wanted.it had sold.but would highly recommend this dealer.and when I decide to buy.ill look to them first.
Got us in and got both our cars done. We had an oil change and tire rotation and had a battery replaced. Great job guys!
I purchased my Ford from a used car dealership, but when it came time for some warranty work on the rear differential, I needed to take it to a Ford dealership. I took it to Gene Messer and dealt with Jennifer in the service department. I have never had such a great experience dealing with a service department ever! Jennifer got my truck looked out ASAP. She kept me informed over the couple of days it was there in the shop. Used my extended warranty without any issues. A very quick, smooth and seamless process. I couldn’t be happier. ...
I have had my Navigator in the shop twice in the last 6 months for a recall and transmission work. I have worked with Barbra in the service department who has been more than helpful! She has made it easy and stress free on me. I would highly recommend y’all service department.
My service advisor Glenn was very nice and my oil change was quick.
I frequent Gene Messer’s service department frequently. I actually drive a distance just to get my Lincoln serviced here. Service at Gene messer is professional, friendly and efficient. I especially want to thank my Advisor Barbara. Best service I ever used and I have owned many vehicles.
Super great service and very nice! Definitely would recommend for service!
Upgrade software they did it in one day didn’t keep the car overnight. 2020 Ford Escape
My husband, 9 week old baby, and I were visiting home (Lubbock) from out of state when our brakes got “squishy”. On Christmas Eve. We took it to another repair shop who was unable to fix it. We knew it wasn’t actually the breaks as they had been checked recently. Barbara in service helped to get us in with a technician and followed up with us every step of the way. She also helped to track down parts needed as quickly as possible. Arnulfo, our technician, was able to diagnose the issue and helped to get us safely back home! ...
Our salesman Devron was awesome, transaction was fast and easy, definitely buying my next vehicle from Gene Messer again.
Had an appointment for an oil change at 9:00am and my car was done by10:00am. They also checked on other things and all was well. My Service Advisor was Blake Shepherd, he was so nice, very informative and very courteous. We’ve always had good service at Gene Messer Ford Lubbock.
Great service Great staff
Nice easy transaction. Great communication!
Excellent customer service! Told me approximately how long it would be to service my car and that is how long it was. Received my car and it was freshly washed, the interior was vacumed and dusted and Barbara is awesome! Thank you!!
We had an awesome sales man and everyone there is very helpful with our needs.
I was very impressed by Gene Messer Service Department . They repaired the recall on my vehicle in one day. The staff was very courteous. I would recommend Gene Messer Ford.
Gene Messer Ford Lubbock was very helpful in our purchase. Our sales agent was outstanding and we were very pleased with the process.
Great service, thanks for everything.
Friendly sales people and great service! Thanks Gene Messer for my new car!
I have taken my car to Gene Messer Ford for several years now and I’m so pleased with their job experience and they are so friendly
I bought my car on Friday, picked it up on Saturday, and had a flat tire on Sunday! Even though it wasn’t any fault of theirs that I ran over a nail, they gave me a new tire no questions asked. I especially like the Uber transportation which is very flexible. I will definitely go back again!
I’ll change and tire rotation—- in and out quickly—- friendly and professional staff
Barbara in service is a great person to work with!
Yell go the extra mile to help. I can't thank yell enough for your help,care & kindness.
I can’t say enough about how helpful my service advisor, Barbara, was in resolving my repair quickly since I was from out of town. Prompt and reasonable service!
Barbara was our service advisor. She was courteous and knowledgeable and took very good care of us.
My service advisor (Paul) was amazing. He understood my concern.
We have been with Gene Messer many years and We Trust them, So Trust is a big thing
Morgan was awesome and very helpful. I highly recommend him if you are looking to purchase a car. Great service!
Jenny the rep that waited on me. Excellent customer service!! If I need work again, I will ask for Jenny!!She really cares for the customer!!!
Ruben Navarette is a great team member. Walked me through step by step of my purchase of a 2021 Chevy Silverado. I have never been happier with a purchase. Got a great deal, a great warranty, and the guy even bought me beers afterwards! Best. Service. Ever.
They’re honest and go out of their way to help you get what you want. Everyone there was respectful and kind
Process was easy and enjoyable!
Nice people. Very helpful.
Good reliable work out of the service department.
Bought my truck with Dylan Hitchcock after being played around at frontier dodge I wanted a ram and ended up with a 2021 F150 because of the excellent customer service from Dylan.
I always get my service done there. Today’s technician was Lane. He was very courteous and efficient. I appreciated him very much!
Paul was helpful and did a good job
Very accommodating in setting the appointment within an hour of the call, and taking care of situation when I was late! Waiting time was reasonable! There was no attempt to upsell, the price was better than expected! The coffee selection in the waiting room was exceptional, and the staff was polite and helpful!
The kind and courteous advisor and technicians completed an oil change and an inspection and had us on our way in only 30 minutes!🌟🌟🌟🌟🌟
Best customer service by Laine
Easy to work with. Very friendly staff that wanted to earn my business.
Had a really good experience with them they help out alot !!
They are always willing to make sure they have your service needs taken care of
fantastic customer service & I appreciate they are willing to go above and beyond for customers
Excellent all the way around. Just bought a new Ford EcoSport, and I love it so far. My salesman went above and beyond to located the car that was perfect for me and my needs. Thank you Ruben Navarrette.
timing was great. The new service rep Laine did very good at keeping me informed with updates about my vehicle. he also demonstrated competence and great attitude.
We had service done on our 2013 Ford Explorer and we worked with Lane. He was super nice and worked with us. We actually paid less than what we would have paid at the other service shop and all with better warranty. Also, our vehicle was ready in less time. Super satisfied!! Thank you Lane!! I won’t think twice on calling him for our next service.
Knowledgeable Service Writers. Friendly. Get the job done
Barbara and the good folks at Gene Messer treated me well
Quick service and an excellent man that took care of my Ford services!
Great place to buy cars and Trucks from Rusty Lackey sales
Friendly and very professional!!!!! Will be back when I need another vehicle!!!!
Great experience pat was awesome
Michael Sauseda was great this is the second vehicle in 6 months that we've bought with him.
Service was fast and service personnel was friendly.
Very professional and courteous
Awesome experience at Gene Messer Ford Lubbock! Rusty Lackey helped me find exactly what I was looking for. Thanks so much to their team of professionals!
I highly recommend you apply online to get preapproved,its faster we were out of there within 2-3 hours, big thanks to Thomas Gonzales, very knowledgeable hard working, we have purchased numerous vehicles with his help, highly recommend him, congrats on 44 years of service at gene messer!
Always professional and a good value!
South Plains Security & Patrol always use Gene Messer Ford Service department. Fair and professional mechanics, advisors and price. Thanks again from all of us. 🌟🌟🌟🌟🌟
Service advisor was professional and very helpful.
Barbara and gray headed fellow were very helpful
This the second car I get from Gene Messer. Ruben Navarrette has help me out with both car. He’s an amazing sales person and very friendly.
mr lane was very friendly and very helpful. and welcoming person with a great positive attitude
Oil change w Was completed in a timely manner
Dealership website had a coupon for oil & filter change, so made an appointment for the next morning. Completed on schedule with a complementary car wash. They also provided advice to delay fixing a couple of open recalls.
SERVICE WAS GREAT ! LANE WAS GREAT VERY HELPFUL AND INFORMATIVE. WAS UBERED HOME AND BACK TO PICK UP MY TRUCK FROM WORK. EVERYTHING WAS DONE PROFESSIONALLY. GOD IS GOOD .
Worked with John in the service department. Very helpful and kind. Explained all the services that were done on my truck. The work was quick, easy and clean.
Heather Chapman the service advisor who helped was a very polite and helpful person and I would recommend Gene Messer to my friends and family.
Service dept did a great job taking care of my expedition
Exelent attention and very professional service at the service shop . l really recommend Gene Messer Ford !!!
Jennifer was my contact person she keep me updated pretty much everyday on what was going on with my car…she would make sure if I had any questions on her days off that I knew who I could talk to…Jennifer was very sweet & understanding…they had my car in & out with reasonable timing…
Efficient and couteous.
Everyone I have worked with at Gene Messer has been friendly and more importantly comfortable! Barbara Orr is my service rep and she feels like a great neighbor who genuinely cares for me. I always talk up my experiences with Gene Messer. The sales team is great as well!
My truck was in the shop for an air conditioner repair and Paul was my representative and he was awesome! He kept me up to date on everything that was going on with my vehicle. He was extremely helpful and I really appreciate that.
They have always taken care of my auto needs in a timely and professional manner. They are also very polite and friendly.
Me. Barbara in service was great and very helpful, she got our truck in and out in the week!! Thank y’all so much ! I’d recommend them for all your vehicles needs !!!!
For what I needed serviced, it was very quick and the customer service is undeniably the best I’ve received in a long time
Fast and friendly service, honored the specials and let me know what my vehicle needed and the price before hand … five stars
Nice service folks. Well done service.
The service here is awesome!! I ordered tires earlier this week and dropped my car off today to have them installed (I had a trip planned and am leaving tomorrow). The tires I ordered did not come in, but I did not have to worry because Glenn had it all under control, he found a higher quality set of tires in stock and price matched what I had been quoted on the original tires. And when I picked up my car it had been washed, dusted, and vacuumed!! My car is all ready to go!! I know that I can ...
Very friendly, knowledgeable and efficient!
Quick friendly service and made sure everything was taken care of
Service was complete fast & friendly
Great service. Service writer John has gone out of his way to make me a satisfied customer.
Glenn was very friendly and helpful this morning snd helped me get in and out quickly. Thank you so much Glenn.!
Gene Messer Ford has a great service department! John Malinowski and Patricio are awesome! They are always incredibly helpful and knowledge about any issue you may have. I certainly recommend them two when you go for a service 👍.
People were pleasant the problem was solved I will be moving my there the remotes are not working properly but I may not have expressed my concern well
The service department does a great job. I love the dependable service they provide!